Because of EU Whistleblowing Directive, many organizations are looking for a solution for it. Therefore we built a draft version of the whistleblowing solution during our internal hackathon.
It was a very interesting exercise to find out how we can build an anonymous feedback service so that there is still a way to communicate with the original source of feedback.
In the end, we managed to build a solution where we are not storing user contact information at all. Everything is done with cloud flows!
Solution
- User clicks feedback link that generates feedback form (cloud flow)
- User enters the feedback and gets a unique secret for accessing it (cloud flow)
- User can get information about the processing of his/her feedback by using that unique secret (cloud flow)
- User can answer questions the handler has entered into the system by using that unique secret (cloud flow)
DETAILS
TECHNOLOGY
Dataverse fo Teams, or Dataverse, Power Automate
CLIENT
Forward Forever
Date
2022/H1
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