Henna Suomela

Service Manager Henna Suomela has an extensive experience in customer service and IT. Henna has worked at major IT firms and supported B2B customers in various sectors including retail and IT. Henna has managed delivery of IT infrastructure, Service Desk, and Application Support Services, with a focus on delivering high-quality IT services.

Skilled in managing end-to-end service operations, optimizing processes, and ensuring collaboration across teams, Henna applies ITIL-based practices and modern platforms to enhance efficiency and client satisfaction. Henna is committed to continuous improvement and building client relationships based on trust through attentive listening and understanding client needs.