Measuring customer satisfaction
Our mission is to help organizations succeed with Power Platform. We envision a world where low-code tools are a natural part of organizations of all sizes—a world where ordinary people creating intelligent digital solutions is everyday life. To achieve this, we must thoroughly understand our customers to ensure our partnership supports them in the best possible way.
Customer satisfaction interviews 2025
By measuring customer satisfaction, we can tailor our services to better meet our customers changing needs. Each year, we invite a select group of our customers to participate in our customer satisfaction interviews.
This year, the interviews will focus on three key themes that reflect our strategic priorities:
- Operational fluency – how smoothly our solutions support our customers daily work and processes.
- Strategic value – how our customers perceive the long-term benefits and impact of investing in the platform.
- Emotional experience – how it feels to collaborate with us and how our partnership supports our customers success.
Below you’ll find the topics that will be discussed during the interviews, depending on your role and responsibilities.
Topics of the interviews
- What are your role and responsibilities in the partnership
- How was the partnership with Forward Forever initiated
- What is the status of the collaboration
- How would you evaluate the performance of the current projects
- How satisfied are you with the collaboration
- How effective is the budget monitoring and reporting process
- Does your organization have a strategic positioning for Power Platform or Fabric
Net Promoter Score 2024
