Measuring customer satisfaction
Our mission is to help organizations succeed with Power Platform. We envision a world where low-code tools are a natural part of organizations of all sizes—a world where ordinary people creating intelligent digital solutions is everyday life. To achieve this, we must thoroughly understand our customers to ensure our partnership supports them in the best possible way.
Customer satisfaction interviews 2024
By measuring customer satisfaction, we can tailor our services to better meet our customers changing needs. Each year, we invite a select group of our customers to participate in our customer satisfaction interviews.
This year, the interviews will focus on themes such as how we have succeed in developing our Continuous Services and how is the quality of our current projects. Below you will find the topics that will be discussed during the interviews, depending on your role and responsibilities.
Interview questions 2024
- What are your role and responsibilities in the partnership
- How was the partnership with Forward Forever initiated
- What is the status of the collaboration
- How would you evaluate the performance of the current projects
- How effective is the budget monitoring and reporting process
- How effective is the communication within the collaboration
- Does your organization have a strategic positioning for Power Platform or Power BI
- What is your current perception of Forward Forever
Customer satisfaction interviews 2023
In the fall of 2023, we initiated a Customer Experience Development project in collaboration with Aalto EE. The goal was to assess the current state of our customer experience. As a result of the project, we began conducting annual customer satisfaction interviews and continuously improve the measurement of customer satisfaction.
In the first round of measurements, customer satisfaction was at an excellent level, and our NPS was 92. Even though surpassing such a high standard will be challenging, we have identified some areas for improvement this year. Based on the 2023 customer feedback, our main focus area for 2024 has been enhancing our Continuous Service offering to better align with customer needs.
Net Promoter Score 2023
