Kiinteistöalan Koulutuskeskus (Kiinko) is a leading Finnish education provider specializing in the real estate and construction industries. To meet the evolving needs of professionals in property management, real estate development, and construction, Kiinko offers advanced, continuing, and corporate education programs.
To support its strategic goal of modernizing digital infrastructure and improving operational efficiency in a cost-effective way, Kiinko chose to adopt Microsoft Power Platform tools. These technologies enable Kiinko to streamline operations, enhance data-driven decision-making, and deliver more value to students, participants and stakeholders.
Solutions That Support Kiinko’s Core Operations
Kiinko’s daily operations are powered by a comprehensive suite of digital tools that support key functions such as education administration, marketing and sales management. These solutions are deeply embedded in Kiinko’s core business processes, enabling efficient coordination of education programs, targeted outreach, and seamless collaboration across internal teams and external stakeholders.
By leveraging Power Platform technologies, Kiinko ensures that its systems remain reliable, scalable, and secure—serving not only as the foundation for daily workflows but also as a strategic asset for organization-wide reporting and decision-making. These tools are actively used by leadership and key personnel to monitor performance, guide strategy, and drive continuous improvement.
Kiinko’s Experience of the Partnership
“At Kiinko, we have truly seen how the collaboration with Forward Forever has supported not only the development of our digital solutions, but also our everyday work across the organization. Power Platform tools are not just technology for us — they have become an essential part of how we manage education programs, improve reporting, and enable better, data-driven decision-making.
Tiia Bueno Vecino, Development Manager, Kiinko
What we value especially is the continuous and proactive way Forward Forever works with us. The support is responsive, and development happens in close alignment with our real needs. This has allowed us to stay agile and evolve our processes without having to rely on large or heavy system projects.
The partnership has also strengthened our internal capabilities. Through hands-on guidance, clear documentation, and training, our teams have become more self-sufficient. This reduces dependency on individual key persons and increases our long-term resilience and confidence in maintaining and developing our solutions.”
A Partnership That Enables Growth and Innovation
Through a continuous services partnership with Forward Forever, Kiinko benefits from responsive support, transparent service reporting, and tailored enhancements that align with its evolving needs. Outsourcing support and maintenance allows Kiinko to focus on delivering value, while ensuring that its Power Platform solutions remain robust and future-proof.
The collaboration has matured into a dynamic partnership that fosters innovation through low-code development and strategic alignment. Kiinko’s teams are empowered with hands-on guidance, documentation, and training that build internal capabilities and reduce personal dependencies—supporting long-term technical maturity and organizational resilience.
Driving Continuous Improvement and Technical Maturity
The collaboration is founded on a shared commitment to continuous improvement. Forward Forever works closely with Kiinko to identify optimization opportunities, implement targeted enhancements, and support internal teams in adopting new technologies that are seamlessly integrated into their daily operations.
Key Focus Areas:
- Data Platform Development: Delivering actionable insights through Power BI and Azure services to support strategic decisions and operational transparency.
- Power Platform Development: Building and evolving business-critical applications using Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse to manage registrations, organize programs, and facilitate collaboration.
- Technical Enablement: Providing tailored training and documentation to strengthen internal capabilities and foster self-sufficiency.
- Support & Maintenance: Ensuring reliability through structured support, ticketing, incident handling, and proactive monitoring of production-used solutions, all aligned with the ITIL framework to promote standardized and efficient service management practices.
“From an ICT perspective, the partnership with Forward Forever has provided Kiinko with a reliable and structured way to develop and maintain our Power Platform environment. These solutions are business-critical for us, which means that stability, security, and scalability are essential.
Juuso Henriksson, ICT Manager, Kiinko
What has made the collaboration particularly valuable is the combination of proactive support and strong technical expertise. Forward Forever understands our platform as a production environment — not just a set of applications — and ensures that solutions are maintained with clear processes, proper documentation, and a development rhythm that is fast-paced, frequent, and genuinely fun.
This gives us confidence that our systems are not only supporting daily operations today, but are also built on a solid foundation that can evolve with Kiinko’s future needs.”
Results That Matter
Thanks to this strategic partnership, Kiinko has achieved:
- Greater agility in solution development
- Improved data-driven decision-making
- Enhanced resilience in digital operations
This collaboration demonstrates how a well-aligned technology partnership can help an organization not only meet its current needs but also prepare for future challenges.
