2020 Wave 1 Highlights: Customer Insights (CDP)

The last part of our webinar recap on Business Applications 2020 Release Wave 1 focuses on one of the hottest areas in Microsoft’s product portfolio: Dynamics 365 Customer Insights. This offering is described as the Microsoft Customer Data Platform which will help organizations in connecting the customer and transaction data from an ever growing number of digital touchpoints into a single 360 profile of the customer relationship. Even CEO Satya Nadella has made it clear that this emerging CDP market is where Microsoft intends to firmly position themselves as a leader.

The key enhancements for the April-September release wave for Customer Insights include:

  • Usability improvements
  • New data sources and destinations
  • Data enrichment capabilities
  • New prediction models

Please see the webinar recording for the Dynamics 365 Customer Insights segment here:

Webinar – Microsoft Business Application 2020 Wave 1 Highlights from Forward Forever on Vimeo.

The slide deck for 2020 Wave 1 highlights on Power Apps and Power Automate is available here:


Click here to download the presentation.

You can find the other presentations from 2020 Wave 1 under the webinar tag in our blog. Be sure to also follow us on Twitter or LinkedIn to get updates on our community activities and upcoming events.

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