In our webinar last week the Forward Forever team went through the key points from Microsoft’s Virtual Launch Event for the Business Applications 2020 Release Wave 1. In my presentation I picked out the most important news for Dynamics 365 applications, focusing on topics like:
- UX enhancements
- Sales forecasting
- Omnichannel customer service
- Dual-write (ERP & CRM data sync)
- Team Member app modules
- Deprecations and deadlines
Click play on the recording below to view my presentation with the full audio track:
Or if you’d rather just skim through the slides, that’s perfectly fine, too! Here’s my 2020 Wave 1 highlights deck for Dynamics 365 apps:
Click here to download the presentation.
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