2020 Wave 1 Highlights: Dynamics 365

In our webinar last week the Forward Forever team went through the key points from Microsoft’s Virtual Launch Event for the Business Applications 2020 Release Wave 1. In my presentation I picked out the most important news for Dynamics 365 applications, focusing on topics like:

  • UX enhancements
  • Sales forecasting
  • Omnichannel customer service
  • Marketing
  • Dual-write (ERP & CRM data sync)
  • Team Member app modules
  • Deprecations and deadlines

Click play on the recording below to view my presentation with the full audio track:

Webinar – Microsoft Business Application 2020 Wave 1 Highlights from Forward Forever on Vimeo.

Or if you’d rather just skim through the slides, that’s perfectly fine, too! Here’s my 2020 Wave 1 highlights deck for Dynamics 365 apps:


Click here to download the presentation.

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