The evolution of Power Platform in enterprise organizations
Over the past years, our team has been genuinely surprised by the number of organizations, including large, enterprise-level companies, utilizing the Power Platform without a proactive support partner. In traditional IT projects, securing a partner for support, maintenance, and continuous development after go-live is essential to ensure the solution remains robust, up-to-date, and aligned with evolving business needs. However, this is often not the case with Power Platform until one or more of the following situations arise:
Personal productivity solution becomes business-critical
Initially designed for individual productivity, these solutions often evolve into systems crucial for business operations, necessitating a more structured support model to ensure reliability and performance. What begins as a simple app for a team or individual use can gradually become an integral part of daily business processes, for example, managing customer interactions, tracking inventory, or coordinating internal workflows. Without proper governance and support, these business-critical applications become fragile, poorly documented, and vulnerable to downtime, which can directly impact operations.
Key personnel changes
When key individuals who championed the solution leave the organization, there is often a need for external expertise to maintain and further develop the platform. By engaging a Continuous Services partner, organizations can reduce their reliance on individual employees, ensuring that knowledge and expertise are not confined to a few key personnel.
Citizen developers require support
Citizen developers, typically meaning business users without a formal software development background who create solutions using low-code tools like Power Apps, Power Automate, and Power BI reports, frequently need ongoing support and maintenance as the complexity and usage of their solutions increase. While the Power Platform enables fast innovation and local problem-solving, solutions built by non-technical users may lack scalability, security controls, or best practices. A Continuous Services partner can offer guidance, solution reviews, environment strategy, and lifecycle management, empowering citizen developers while maintaining quality and control.
Maximizing Power Platform’s potential
Organizations aiming to fully leverage the capabilities of the Power Platform often seek expert partners to unlock its full potential, ensuring they maximize their investment.
Desire for a systematic service model and automated incident management
As the platform’s usage scales, organizations look for a more systematic service model and automated incident management to efficiently handle issues and maintain smooth operations. This often involves setting up ITIL-based processes, monitoring tools, ticketing integrations, and dashboards for visibility. A professional support model ensures issues are triaged quickly, performance is monitored proactively, and SLAs are met.
Focusing on core functions
With a proactive support strategy in place, organizations can save valuable time and resources, allowing them to concentrate on their core business functions and strategic goals. Instead of firefighting technical issues or dedicating internal resources to maintenance tasks, teams can focus on innovation and growth. A Continuous Services partner becomes an extension of the internal team, helping to optimize operations and remove bottlenecks that hinder productivity.
We’ve observed this pattern across clients in a wide range of industries, revealing a widespread need for more structured and proactive support models. These recurring scenarios reflect the evolving role of IT solutions within enterprises, where tools like Power Platform often shift from personal productivity enhancers to business-critical systems. Recognizing this transition early allows organizations to implement a forward-looking support strategy, ensuring their solutions remain resilient, scalable, and aligned with long-term business goals.
If you are willing to hear more, I would be happy to discuss how ITIL-based Continuous Services can deliver real value to your organization. No matter your industry or company size, proactive support can make a measurable difference. Feel free to reach out to me directly or explore more about our Continuous Services.